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FAQ


   ORDER



   Cancellation and Returns


  • Customer should intimate us through call/email within 2 days of receiving the order. Customer has to make sure that. (A) The product is unused. Not even once.(B) Brand packaging should remain intact.(C) Invoice should be available.(D) All the tags/labels should be available
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days.
  • Customer has to make sure that he packs the product in proper manner and kept the invoice in it. It should in logistic friendly manner.
  • Customer will have to handover the product to the courier boy.
  • Once picked up product will be sent to us by the courier partner.
  • Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
  • If any damage/defect is found from Dr Cure and Care end, we will try to arrange a replacement.

In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India post at the below mentioned address once the request for reverse pickup is raised:

DR CURE AND CARE 
2E/4, 3RD FLOOR, JHANDEWLAN EXTENSION, DELHI-110055
Once sent, customer needs to share the Courier slip along with the following bank details at support@drcureandcare.com
 • Account number
 • Account holder name (Same as registered with www.drcureandcare.com)
 • IFSC Code

					

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